PRIVACY POLICY INTRODUCTION

PRIVACY POLICY

This policy covers how Acorn Professional Group treats personal information that Acorn Professional Group collects and receives, including information related to your past use of Acorn Professional Group via requests. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Respecting the privacy of our readers and ensuring their confidentiality of information is critical to Acorn Professional Group. The purpose of this Privacy Policy is to ensure that we interact with all of our readers in line with current legislation such as the Data Protection Act 1998 and in accordance with their wishes.

INFORMATION COLLECTION AND USE

1 Acorn Professional Group will use your contact details (postal address, email address, telephone, mobile and fax numbers) to contact you regarding the product and/or services you have requested.

2 When you make queries we ask for information such as your name, email address, telephone numbers, and general address which may include your zip code, so that services requested may be provided to you in your area.

3 Acorn Professional Group offers you the chance to opt in to receive additional information from Acorn Professional Group by email, telephone and/or SMS. This includes other products/services that Acorn Professional Group offers and that Acorn Professional Group feels will be of interest to you.

4 Acorn Professional Group you the chance to opt out of receiving additional information from Acorn Professional Group by email, telephone and/or SMS.

5 You have the right to be told what personal information we hold about you on our databases. You should send an email to Mr. Karl Willie at the address at the end of this policy.

6 Acorn Professional Group uses all reasonable precautions to keep the personal information disclosed to it secure.

COMPUTER INFORMATION COLLECTED

If you use an Acorn Professional Group website certain information is automatically collected so that delivery can be made of the service. Cookies may be stored on your machine by your browser. You can set your browser to disable cookies, but then you might find some website features will not work.

When you request a page from the site’s web server, the server automatically collects some information about your system, including your IP address. Acorn Professional Group collects the minimum information necessary to make the service work – this information is essential to send the pages back across the Internet to the right computer.

Acorn Professional Group reserves the right to change this privacy policy at any time by posting changes on this page. It is your responsibility to refer to this privacy policy on accessing this site. Acorn Professional Group will however draw your attention to any material changes to this privacy policy by placing a notice on the site.

If you have any general questions or wish to report a technical error, please email Site Support.

Acorn Professional Group Ltd.
Suite #3, 3 Beechwood Avenue,
Kingston 5, Jamaica, W.I.
Email Author for Privacy Policy Issues
+1 (876) 929-2779

Effective Date: October 28, 2020

TERMS OF SERVICE

Access to and use of this site is provided by Acorn Professional Group subject to the following terms and conditions.

(A) Use of this site constitutes your acceptance of these terms and conditions which take effect at the time you first access the site.

(B) If you do not accept these terms and conditions you must not use this site.

(C) Acorn Professional Group reserves the right to change these terms and conditions at any time by posting changes online. It is your responsibility to refer to these terms and conditions on accessing this site.

(D) Continued use of this site after such changes to the terms and conditions constitutes acceptance of those posted changes.

(E) Acorn Professional Group reserves the right to make this site unavailable at any time or to restrict access to parts or all of the site without notice.

(F) Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use, or in accordance with Acorn Professional Group‘s linking terms and conditions.

(G) You agree to use this site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of or enjoyment of this site by any third party.

(H) Acorn Professional Group reserves the right to suspend or terminate your access to this site at its sole discretion and without notice.

(I) You agree to indemnify, hold harmless and defend Acorn Professional Group from any and all loss, damage and expense (including legal fees) incurred by Acorn Professional Group on account of any claim or lawsuit arising out of or related to your use of this site.

(J) You accept that when you leave this site (whether knowingly or not) Acorn Professional Group can no longer be responsible in any way for any material that you encounter and Acorn Professional Group excludes (to the fullest extent permitted by law) any liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.

(K) Acorn Professional Group uses reasonable care and skill in providing the content on this site but does not represent or warrant the accuracy, timeliness, completeness or suitability of the content. Some content may contain pricing information, however at no time does Acorn Professional Group act as a vendor. Acorn Professional Group disclaims liability for this content.

(L) This site includes links to other sites on the world wide web. Acorn Professional Group makes no warranties as to the suitability or accuracy of the content of any of those sites.

(M) Acorn Professional Group does not warrant that any of the goods or services linked to or advertised on this site comply with relevant legislation and Acorn Professional Group accepts no liability whatsoever for any claim arising from such goods or services.

MAIN ON-SITE CURRENCY

On-site prices are shown and processed in USD unless otherwise stated.

SHIPPING AND DELIVERY POLICY

Acorn Professional Group does not provide shipping as a company policy incorporated into our official operations for this website. However, as we are able to, we do send deliveries out to clients located in Jamaica, and they will make payment on the courier charges to the courier that delivered their item’s. As best as is possible the rates below for customers living outside Jamaica will apply.

Especially for shipping in Jamaica we try to make the delivery process as simple as possible, and we can send your order either to your home or workplace.

Our prices listed here on this website are sometimes shown in local JMD currency, but most prices are in USD. All transactions will be handled in USD throughout the checkout experience.

Most orders are shipped using Tara Courier Services and can be tracked online at their Website.

SHIPMENT PROCESSING TIME

All orders will be sent out from our warehouse within 24 hours after you place them for those items that are in stock in our store.

The time it takes for your order to be delivered to you depends on your location (location in Jamaica, the Caribbean, and the rest of the world).

For items that are not in stock they will have to be special-ordered which typically takes 2-3 weeks for orders to get to us in store. Then shipping times from us to your location applies afterwards.

Orders are not typically shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, or shipments to us have been delayed, our shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone, but also feel free to contact us.

SHIPPING RATES AND DELIVERY ESTIMATES

Delivery delays can occasionally occur.

We do support shipment to P.O. boxes and APO/FPO addresses.

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LOCATIONS ESTIMATED DELIVERY PERIODS RATES (in $USD, up to 2 pounds)
Jamaica 3 – 5 business days $10
The Caribbean 5 – 10 business days $14
Europe up to 18 business days $24
The USA up to 16 business days $20
Rest of the World up to 24 business days $30

CUSTOMS DUTIES AND TAXES

Taxes (GCT in Jamaica) are automatically calculated upon item/s checkout.

Acorn Professional Group is not responsible for any customs and taxes applied to your order for orders outside of Jamaica. All fees imposed during or after shipping are the responsibility of the customer (tariffs, sales taxes, etc.).

RETURNS AND REFUNDS POLICY

In accordance with the Trade Act, a refund or replacement will be provided for all goods found to be faulty or misrepresented in any way.

Faulty or damaged products can be returned and/or exchanged by contacting us within 4 days of receiving the product. Please ensure you have your receipt for all returns, refunds and exchanges. Acorn Professional Group will cover postage for faulty and damaged items.

Acorn Professional Group does not cover for damage or misuse by the customer.

All other returns, exchanges and refunds need to be approved by Acorn Professional Group before being returned. All products must be unused, in original condition, with proof of purchase and within 7 days of purchase date. Returns, exchanges and refunds are at the customer’s cost and risk.

We will refund the full amount including the shipping charges for items which were returned due to a defect and also reimburse the customer cost of sending the item back to us after they provide the courier/postal receipt mentioning the amount incurred.

If the customer is looking for an exchange, then we will send the replacement copy if the stocks are available with us or the distributor/manufacturer/publisher. We will inform the customer and will mutually decide on the exchange or refund, depending on case to case basis.

SPEEDIER DELIVERY AND ADDITIONAL QUESTIONS

If faster delivery is needed, contact us to place that expedited order. Costs will be higher for express services.

Should you have any questions concerning the shipment of an order, please contact us.

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